MASSAGE APPOINTMENT POLICIES
Please provide 24 hour notice of appointment cancellations. If this is not possible due to weather or illness, we understand, but do call us so we aren't here waiting for you. As a normal courtesy please notify us in advance whenever possible. This is especially important for couples massages, where we have scheduled two therapists for you. New clients who book online will be asked to guarantee the appointment with a credit card. If you are a no-show and do not cancel appropriately, we reserve the right to charge you for the appointment.
If you late-cancel on us (or are a complete "no show") more than twice, we reserve the right to refuse further service and to refund the value of any unused gift certificates.
If you are more than 15 minutes late for your appointment, you will have a choice of rescheduling, or having less time on the massage table (while being charged for the full session).
We time our massages from the time we actually start the session. New clients have an extra 15 minutes added to their appointments for initial intake (fill out paperwork and give us time to talk to you before your first session with us).
Please provide 24 hour notice of appointment cancellations. If this is not possible due to weather or illness, we understand, but do call us so we aren't here waiting for you. As a normal courtesy please notify us in advance whenever possible. This is especially important for couples massages, where we have scheduled two therapists for you. New clients who book online will be asked to guarantee the appointment with a credit card. If you are a no-show and do not cancel appropriately, we reserve the right to charge you for the appointment.
If you late-cancel on us (or are a complete "no show") more than twice, we reserve the right to refuse further service and to refund the value of any unused gift certificates.
If you are more than 15 minutes late for your appointment, you will have a choice of rescheduling, or having less time on the massage table (while being charged for the full session).
We time our massages from the time we actually start the session. New clients have an extra 15 minutes added to their appointments for initial intake (fill out paperwork and give us time to talk to you before your first session with us).